Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Partial refunds may be offered (if applicable) for any item not in its original condition, damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery.
To return your product, please send to: Hampton Products International Corp., 50 Icon, Foothill Ranch, California 92610, along with a copy of your transaction receipt.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please consider using a trackable shipping service or purchasing shipping insurance for any items over $75. While we take very good care of items once they arrive, we can't guarantee that we will receive your returned item.
Frequently Asked Questions
1. What Payment Methods Do You Accept?
Shopify Payments include: Visa, MasterCard, Amex, Discover, JCB, Apple Pay, Google Pay, and PayPal.
2. When will my order ship?
Orders will ship within two business days by parcel "ground" service. You should receive an email with your tracking number.
3. When Will I Receive My Order?
Add ground transit time from Southern California once order has been shipped.
4. How Much Is Shipping?
Shipping is based on the shipping destination and the order weight and volume. The cost of shipping will be calculated and presented before final checkout.
5. Do You Offer Expedited Shipping?
All orders are shipped within two business days by parcel "ground" service.
6. Where's My Order / How Can I Track My Order?
A tracking number will be emailed to you upon shipment.
7. What If My Shipment Is Lost Or Damaged?
Contact us at email@example.com or call us at (800) 562-5625. We are live Monday - Friday from 8am to 4pm PST. Our customer care team would be pleased to assist you in locating your order and in working with the carrier to ensure your item is found or replaced.
8. What Is Your Return Policy?
It is our intent to ensure you are pleased with your purchase and will do everything we can to meet and exceed your expectations. In order to efficiently credit your account, we do require all returns be marked with a "Return Merchandise Authorization" number that our customer care team will provide when you call for it. You may contact us at firstname.lastname@example.org or call us at (800) 562-5625 Monday - Friday from 8am to 4pm PST.
9. Where Do You Ship To?
We ship from Southern California to the continental United States.